Return and Refund policy
At Best1Pro, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, our Return and Refund Policy outlines your options.
1. Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
The following items cannot be returned:
- Products marked as “final sale” or “non-refundable.”
- Opened or used personal care products (cosmetics, skincare).
- Perishable goods, gift cards, and digital downloads.
3. Refunds
Refunds will be issued under the following guidelines:
- Refunds are processed once we receive and inspect the returned item.
- If approved, your refund will be credited to your original payment method within 5-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error.
4. Exchanges
We only replace items if they are defective or damaged. To exchange an item, contact us at [tarek.ahmed.joy@gmail.com] with details and photos of the defective product.
5. Return Process
To initiate a return:
- Contact our customer service team at [tarek.ahmed.joy@gmail.com or +1 (647) 655-4555] to request a return authorization.
- Pack the item securely in its original packaging and include proof of purchase.
- Ship the package to the return address provided by our customer service team.
6. Late or Missing Refunds
If you haven’t received your refund after the stated timeframe:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If you still have not received your refund, contact us at [tarek.ahmed.joy@gmail.com].
Thank you for shopping with Best1Pro! We appreciate your trust and strive to provide an excellent shopping experience.